Thanks for shopping at Sanita Footwear
If you are not entirely satisfied with your purchase, we’re here to help. Please do not hesitate to call our our office on (03) 9752 6586 if you have any questions at all.
Terms, Conditions Returns and Refunds
Shoes remain the property of Sanita Footwear until fully paid for – Credit card payments revoked, cancelled or not authorised will incur a minimum of 5% of the total amount or $35 service/dishonour fee. By accepting the goods, you are accepting Sanita Footwear’s terms and conditions of sale and return/refund policy.
Before making a refund or replacement claim, please contact us on 03 9752 6586 or 0405 328 603
Sale, Sample or Discounted Items
Replacement ClaimTo be eligible for a replacement, your item must be:
- considered faulty in workmanship
- returned to Sanita Footwear (at the buyers cost) within 90 days of invoice date
- accompanied by the dated receipt
- accompanied by a brief outline of what the problem is
- not a sale, sample of discounted item
- Replace the item with the same or similar (at same price)
- Ship the item at no cost to the customer
RefundTo be eligible for a refund, your item must be:
- returned to Sanita Footwear(at the buyers cost) within 30 days of invoice date
- in “as new”, unworn and saleable condition
- in the original packaging
- accompanied by the receipt or proof of purchase
- not a sale, sample or discounted item
- Initiate a refund to your credit card or original method of payment (PayPal). You should receive the credit within a few business days, depending on your bank.
How to return your itemPlease wrap/box the item to protect it from damage and moisture and post with tracking to:
P O Box 1210
Upwey, Victoria 3158
Contact UsIf you have any questions at all, contact us.
ABN: 54 716 779 036